| Technical Assistance |
SURFER 2.0, STARS 2.0 and Transcript Exchange
 Johnny Edwards
Eurkita Ford
Bob Lahl
Demi Fogle
|
johnnye@gsfc.org
eurkitaf@gsfc.org
bobl@gsfc.org
demif@gsfc.org
|
(800) 414-3080 Option 2
(800) 505-4732 ext. 9055
(800) 505-4732 ext. 9058
(800) 505-4732 ext. 9336 |
| Transcript Exchange Questions |
trex@gsfc.org |
|
| GAcollege411 Technical Help (Login and Browser Assistance) |
support@gacollege411.org
|
800-468-6927 |
| Student Aid Services |
Division Director: Caylee French
|
cayleef@gsfc.org
|
800-505-4732 ext. 9244 |
| PROGRAM CALL CENTER |
| General Information regarding GAcollege411 website and State and Lottery funded Scholarships, Grants, and Military Programs |
gsfcinfo@gsfc.org
|
800-505-4732 |
ORIGINATIONS AND DISBURSEMENTS
Specific questions regarding application processing, awarding and disbursements for
State and Lottery Funded Scholarships, Grants and Military Programs. Questions related
to SURFER, STARS, GSFAPPS processing, invoicing, and reconciliation. |
| School Hotline |
|
800-414-3080 option #2 |
| Roxane Bobo |
roxaneb@gsfc.org |
800-505-4732 ext. 9241 |
Stacey Bradford
Military Programs, GSFAPPS issues |
staceyb@gsfc.org |
800-505-4732 ext. 9246 |
Tonya Myers
HERO applications and processing |
tonyam@gsfc.org |
800-505-4732 ext. 9234 |
Kanita Waters
Reconciliation issues, Accel, GSFAPPS Issues, Invoicing Rejects |
kanitaw@gsfc.org |
800-505-4732 ext. 9045 |
PROGRAM ADMINISTRATION
Questions related to program regulations, administrative reviews, exceptions, and
initial HOPE eligibility for out-of-state high school graduates |
| School hotline |
programadmin@gsfc.org |
800-414-3080 option #3 |
Bill Spears
HOPE, GTEG |
bills@gsfc.org |
800-505-4732 ext. 9040 |
Sharon Pettus
BYRD, LEAP, Military programs, Appeals and Exceptions |
sharonp@gsfc.org |
800-505-4732 ext. 9005 |
| Wanda Simmons |
wandas@gsfc.org |
800-505-4732 ext. 9037 |
Deseree Edwards
Home school and out-of-state high school graduates initial eligibility |
desereee@gsfc.org |
800-505-4732 ext. 9048 |
| Postsecondary Student and School Services |
Division Director: Tracy Ireland
|
tracyi@gsfc.org
|
800-505-4732 ext. 9066 |
GSFC COMPLIANCE REVIEW
Specific questions regarding recent or upcoming compliance review scheduled with the
Georgia Student Finance Commission |
Tracy Ireland
|
tracyi@gsfc.org
|
800-505-4732 ext. 9066 |
Robin Saye
|
robins@gsfc.org
|
800-505-4732 ext. 9238 |
POSTSECONDARY SCHOOL REPRESENTATIVES
Questions or requests for service provided by GSFC to postsecondary institutions
including student outreach services and training. |
Mendi Morrow
|
mendim@gsfc.org
|
678-495-7393 |
Anté Williams
|
antew@gsfc.org
|
678-495-7172 |
| DEFAULT PREVENTION FOR POSTSECONDARY SCHOOLS |
Regina Venson
|
reginav@gsfc.org
|
800-505-4732 ext. 9083 |
FFEL LOAN PROCESSING
Information regarding FFEL Loan origination and disbursements including ScholarNet |
| School Hotline |
|
800-414-3080 option #1 |
Robin Saye
|
robins@gsfc.org
|
800-505-4732 ext. 9238 |
Sherrie Wilson
|
sherriew@gsfc.org
|
800-505-4732 ext. 9233 |
Thais Edwards
|
thaise@gsfc.org
|
800-505-4732 ext. 9236 |
COHORT DEFAULT RATE APPEALS
Questions or requests regarding cohort default rate appeals |
Robin Saye
|
robins@gsfc.org
|
800-505-4732 ext. 9238 |
| STUDENT LOAN OMBUDSMAN |
Robin Saye
|
robins@gsfc.org
|
800-505-4732 ext. 9238 |
| K-12 Student and School Services & GAcollege411 |
Division Director: Sarah Baumhoff
|
sarahb@gsfc.org
|
800-505-4732 ext. 9021 |
Scheduling a Presentation for
K-12 Schools, Community Groups, and Civic Organizations
|
clientservices@gsfc.org
|
800-505-4732 ext. 9071 |
| GAcollege411 CONCERNS AND ISSUES |
Sarah Baumhoff
|
sarahb@gsfc.org
|
800-505-4732 ext. 9021 |
| NORTHERN TERRITORY CONTACT |
Thomas Meunier
|
thomasm@gsfc.org
|
404-694-8844 |
| SOUTHERN TERRITORY CONTACT |
Carra Floyd
|
carraf@gsfc.org
|
678-495-8103 |
| ORDER PUBLICATIONS ONLINE |
| Loan Servicing |
Division Director: Stephanie Green
|
stephanieg@gsfc.org
|
800-505-4732 ext. 9242 |
| BORROWER CONTACT |
customercare@gsfc.org |
|
| SERVICE CREDIT AND REPAYMENT STATUS |
Jeannette Mayfield
|
jeannettem@gsfc.org
|
800-505-4732 ext. 9060 |
| Learning Resources |
| COURSE REGISTRATION |
learningresources@gsfc.org |
800-505-4732 |
Debby Lackey
|
debby@gsfc.org
|
800-505-4732 ext. 9307 |
